Shipping Information

Below are several shipping information for you reference when Shopping with www.agarwood-indonesia.com :

• Shipping and handling charges are determined by the delivery cost charged by courier and divided in to zones to simplify the checking out process .

• Not subject to special offers.

• All orders are subject to verification.

• If items are back-ordered, the total shipping and handling charges will be allocated proportionally and charged as the product is shipped.

• Please note that the total shipping and handling charge will not increase.

• All back-ordered items ship out via Standard Delivery.

• We don’t ship to P.O BOX Address, EXCEPT Mid East countries without Post codes

• We use register International courier EMS, (managed by Indonesian Post Office) and other registered courier for International shipping.

• EMS will require recipient phone number upon package registry, when one none provided by customer, We will insert random number to fill the form.For Average International EMS Rate List please CLICK HERE The above list is only a guide, your actual cost of shipment will automatically calculated when you put your Delivery address/Zone during your ordering process.

• Please inform us if you have a different shipment option

FIRST TIME ORDERS

For your security, please be aware that first-time orders can only be shipped to the card holder’s billing address or a corporate work address which we are able to verify independently.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the card holder’s name is written as it appears on the card (If you pay with Credit Card).
Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

DELIVERY TIME
In-stock products is typically delivered to you in 5-12 business days or more depends on your country zone .
If you require any additional information please Contact Us

IMPORT DUTY
We cannot be held responsible for any import taxes and duties levied by your local customs authority.
We cannot be held accountable for delays in customs clearance.

NOTE: PLEASE CHECK YOUR LOCAL CUSTOM POLICY TO AVOID DELAY ON DELIVERY.
PLEASE INFORM US IF THERE IS ANY ADDITIONAL INSTRUCTION FOR SHIPMENT TO MEET YOUR LOCAL CUSTOM POLICY


If you have any further questions please Contact Us