Shopping Guide

Agarwood shopping guide

Please see below several basic guides to shop at :

  • Select a category or search a style you want
  • Please check Amount that you want to purchase.
  • Add your chosen item (s) to your shopping bag
  • Proceed to our online checkout
  • Confirm your order & shipping address details
  • When you choose to pay with credit card, you will be redirected to the secure PAYPAL and safety procedure
  • Complete your order by making payment via PAYPAL or Money Transfer via Western Union
  • An Order confirmation email will be sent to you acknowledging the exact details of your order.
  • A Shipping confirmation email will be sent to you when your order is actually shipped from our factory, providing you with instructions on how you can track the status of your package, if applicable


You can easily check the status of your order by logging onto the ‘ My Account’ section. If your order has shipped via a courier, you can use your tracking number to check the current location of your package.


If you wish to cancel your order please Contact Us and by Returning your order confirmation email to us stating your intention to cancel the order.
It may not always be possible to stop an order from being dispatched, as we process orders immediately. Please return the order following the instructions contained within the email. Further details of our Returns Policy are detailed in ‘ Return and Exchange’.

Order acceptance and the completion of the contract between you and Online will take place when your order is dispatched, unless you have canceled the order in accordance with the instructions.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable.
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • Failure to meet the eligibility to order criteria set out in the Terms and Conditions

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and color capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual color.


There are several methods of payment to your order, paying instantly on with your credit card on checkout using PAYPAL, or paying Money transfer via WESTERN UNION.

Paying with PAYPAL
When you are paying using a credit card with PAYPAL, you must supply your credit card details at PAYPAL site
. Paypal will guide you for the payment of your product/s ordered.
We will not supply the products to you until PAYPAL has confirmed your payment of the products ordered. If we do not receive such confirmation we shall let you know.
To Learn more about PAYPAL CLick Here

Another option for quick and simple Payment for your order is via WESTERN UNION .
Western Union has been operating for over 150 years. Today with over 400,000 Agent locations worldwide in over 200 countries and territories, millions of people trust Western Union to send and receive money worldwide.
To Learn more about WESTERN UNION Please Click Here

Paying with Bank Transfer
We also accept payment by bank transfer to our bank account.
If you wish to choose this payment option, you will have to select the Bank Transfer Payment Method on the checkout page. All details for payment will be sent to you by e-mail.
*Please note : Bank transfer takes longer to process. Items will be shipped on receipt of payment. Online does not accept cash by post.

All prices shown on our website are based in American dollars (USD). You can choose to display the prices on our website in many other currencies.
Please note : The prices shown in all other currencies are for display purposes only.
If you pay with Credit Card via PAYPAL.
PAYPAL will provide you with the current conversion rate pre payment invoice and will be listed in your personal PAYPAL account for your reference.
Prices may change and offers may be withdrawn at any time.

Tax Free
There is no sales tax or export tax on any order placed with Online

Although it’s not essential to have an account to shop at , registering your details will allow you to:

  • Track your order and review past purchases
  • Build a personal wish list
  • Reserve items and join waiting lists
  • Shop without entering your address details
  • Manage your address book and email settings

To create an account, simply click on ‘LOG IN’ and fill in the required fields.

If you need any further assistant or information, Please do not hesitate to CONTACT US